Legal
Privacy Policy
Effective Date: 2nd April 2026
Carpilot ("we", "our", or "us") is committed to protecting your privacy and ensuring transparency in how your personal information is handled. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our website and services.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
Full name, email address, phone number, address and location data, and payment details (processed via third-party providers).
b. Vehicle Information
Vehicle registration number, vehicle type, make and model, and service history and repair requests.
c. Usage Data
IP address, browser type, device information, and pages visited and interactions within the platform.
2. How We Use Your Information
We use your information to provide and operate our services, connect you with garages and service providers, facilitate bookings, quotes, and payments, improve our platform and user experience, communicate with you (notifications, updates, support), and prevent fraud and ensure platform security.
3. Sharing of Information
We may share your information with:
a. Service Providers (Garages)
To enable bookings and service delivery, relevant user and vehicle information will be shared with partnered garages.
b. Payment Processors
Payments are handled securely by third-party providers. We do not store full payment details.
c. Legal Authorities
If required by law, regulation, or legal process.
d. Business Transfers
In case of merger, acquisition, or sale of assets.
4. Data Storage and Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your data only as long as necessary to provide our services, comply with legal obligations, and resolve disputes and enforce agreements.
6. Your Rights
Depending on your location (including the EU/EEA), you have the right to access your personal data, request correction or deletion, object to or restrict processing, request data portability, and withdraw consent at any time.
To exercise your rights, contact us at: Admin@thecarpilot.com
7. Cookies and Tracking Technologies
We use cookies and similar technologies to improve user experience, analyze usage patterns, and provide personalized content. You can manage cookie preferences through your browser settings.
8. Third-Party Services
Our platform may include links or integrations with third-party services. We are not responsible for their privacy practices.
9. Children's Privacy
Carpilot does not knowingly collect personal information from individuals under the age of 18.
10. International Data Transfers
Your information may be stored and processed in countries outside your residence, including within cloud service providers. We ensure appropriate safeguards are in place.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
By using Carpilot, you agree to the terms of this Privacy Policy.